Claudia Carter

Over 10 years of diverse experience. Sales experience includes both consumer and top-level management (B2B) with extensive customer service experience. Marketing Director in Long Term Care, Project Coordinator for oil/gas, Executive Analyst for management services and Retention Rep. for delinquent accounts are among my work experiences. Some other activities have included coaching a national fast-pitch team and developing softball umpiring in Norway. I have traveled extensively, communicate well and love new challenges.

Job History

Agent, Property and Casuality Insurance
Developed and managed client base
Developed sales and marketing strategies
Made advertising decisions
Networking, cold calling, following-up leads
Policy quotes and sales

Executive Analyst, Management Services
Met with and surveyed top-level management
Analyzed small and medium size companies
Evaluated and made management recommendations

Project Coordinator, Oil and Gas-Subsea Projects
Coordinated and supervised production of large proposal documents
Initiated and implemented project/reference database and library
Supervised compilation of final acceptance/rejection for final contract
Prepared all documentation for audit
‘Audit Responsible’ to Norwegian authorities

Marketing Director, Long Term Care
Consistently met budget, contact and census goals
Increased census from 40% to 100% in 14 months
Developed outreach strategy for surrounding Communities
Developed Marketing budget, strategies, work schedules and reports
Developed referrals and follow-up systems potential residents
Prepared and delivered presentations to community groups

Statistical Analyst, Sales/Marketing
Analyzed daily call logs of 40 sales representatives
Produced daily, weekly, monthly and quarterly reports

Retention Representative, Communications
Responsible for non-pay collections in the field
Provided customer payment solutions
Meeting an exceeding sales and contact quotas

Other Activities

Norwegian Softball Association, Norges Soft-ball Forbund, Oslo, Norway
Norwegian National Women’s Softball Team
Manager / Coach
Drafted and established the fist National team
Budget responsible, organized fundraisers
Competed in the 1995 European Championship in Italy
(for the 1996 Olympics Wild Card position)

Norwegian Umpire Committee, Oslo, Norway
Chartered first softball umpire association in Norway
Chaired Norwegian Softball Association Umpire Committee
Developed Norwegian umpire certification program
Trainer for NSF certification (Norges Soft-ball Forbund)

Dubai Softball League, Dubai, UAE
Athletic Commissioner
Scheduled and coordinated three Softball Leagues
Made the final decision for any disputes
Coordinated and hosted Regional tournaments, Awards Dinners
Scheduled league matches for City Tennis League

Kuala Lumpur, Malaysia
Activities Coordinator
Coordinated activities for 250 unit Resort and gated home community

Education
University of North Texas, Denton, Texas, College of Business, Management/Marketing
University of Maryland Extension, Oslo Norway - International Business
North Harris County College, Houston, Texas – Athletics, English
Texas Department Insurance License - General Lines: Property and Casualty, Life, Accident, Health & HMO

Organizations
Board of Directors, Women Business Owners of Denton County
Board of Directors, Family Resource Center of North Texas

Languages
English & Norwegian

Computer Applications
Windows XP, Vista
MS Office Suite - Word, Excel, PowerPoint, Access
MSOutlook, MSProject, MSPublisher
Quicken & MS Money
Various other management programs & CRM's